Privacy Policy
Last updated: February 25, 2026
JurisIQ ("JurisIQ", "we", "our", "us") respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how we collect, use, share, store, and protect personal data when you use our website and legal memory platform for Indian litigation workflows.
1. Applicability of this Privacy Policy
This policy applies to personal data collected through our websites, product demos, sales interactions, customer onboarding, and support channels. For enterprise customers, where we process uploaded matter content, documents, notes, prompts, and outputs on behalf of the customer, we act as a data processor and process that data under customer contracts and instructions.
2. Personal Data We Collect and Process
We collect personal data directly from users and organizations, automatically through platform usage, and from trusted service providers.
| Category | Data Collected | Primary Purpose |
|---|---|---|
| Account Information | Name, work email, organization, role, login credentials | Account setup, authentication, access management |
| Firm and Workspace Information | Firm name, team structure, workspace settings, matter references | Case-native workspace setup and collaboration controls |
| Communication Information | Support requests, feedback, emails, call notes | Customer support, service updates, issue resolution |
| Technical and Usage Data | IP address, browser/device data, logs, session and feature usage metadata | Security, reliability, analytics, performance monitoring |
| Billing and Transaction Information | Billing contact details, invoice metadata, payment status | Subscription management, invoicing, accounting compliance |
| Customer Data | Documents, notes, prompts, outputs, case-linked content uploaded by customers | Delivering the service under customer instructions |
We do not intentionally collect sensitive personal data unless it is required for lawful service delivery or provided by customers under contractual controls.
3. How We Use Personal Data
- Provide and maintain our legal memory layer and case-native platform functionality.
- Authenticate users, manage accounts, permissions, and enterprise workspace access.
- Respond to support requests, incidents, and operational communication needs.
- Secure the platform, detect abuse, investigate suspicious activity, and prevent fraud.
- Improve product quality, reliability, and research based on aggregated usage trends.
- Comply with legal, regulatory, accounting, and contractual obligations.
4. Legal Bases for Processing
Depending on your location, we process data under applicable legal bases such as contract, legitimate interests, consent, and legal obligations.
| Legal Basis | Processing Activities |
|---|---|
| Contractual necessity | Provisioning accounts, enabling product functionality, delivering support |
| Legitimate interests | Service security, fraud prevention, product improvement, business operations |
| Consent | Optional marketing communication, optional cookies where required |
| Legal obligation | Tax, accounting, lawful requests, regulatory and compliance duties |
5. Who We Share Personal Data With
- Infrastructure, cloud, and support vendors bound by confidentiality and data protection obligations.
- Payment and billing providers for subscription and invoicing workflows.
- Professional advisers and auditors, where required for lawful business operations.
- Regulators, courts, and law enforcement where legally required or to protect rights and safety.
- Successors in a merger, acquisition, or restructuring, with appropriate notice where required.
We do not sell personal data for monetary consideration.
6. Data Security
- Encryption in transit using TLS and encryption at rest where applicable.
- Role-based access controls, least-privilege principles, and audit trails.
- Security monitoring, incident response procedures, and vulnerability management.
- Vendor risk evaluation and contractual data protection controls.
No platform can be completely risk-free, but we maintain safeguards proportionate to risk and continuously improve our controls.
7. International Data Transfers
Where personal data is transferred across jurisdictions, we use lawful transfer mechanisms such as contractual safeguards, equivalent security controls, and region-specific compliance measures as required by applicable law.
8. Data Retention
We retain data only as long as necessary for service delivery, legal compliance, and security.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account data | For account lifetime and up to 90 days after deactivation | Access continuity, recovery, and security follow-up |
| Billing records | Up to 8 years | Tax and financial compliance |
| Support records | Up to 3 years | Service quality, audits, dispute handling |
| Security and audit logs | Up to 18 months | Threat detection, incident response, compliance |
| Customer Data | As defined by customer contract and deletion instructions | Processor obligations and customer-directed lifecycle |
9. Cookies and Similar Technologies
We use essential cookies and analytics technologies to operate the website and understand product performance. Where legally required, we seek consent for non-essential cookies and provide browser-based controls for opt-out.
10. Your Privacy Rights
- Request access to personal data we hold about you.
- Request correction of inaccurate or incomplete personal data.
- Request deletion, where legally and contractually permissible.
- Object to or restrict processing in certain circumstances.
- Withdraw consent for consent-based processing at any time.
- Request portability of personal data, where applicable.
11. India-Specific Compliance
We design our privacy and security practices with reference to applicable Indian laws, including the Information Technology Act, 2000 and relevant subordinate rules, and we continue to evolve controls in line with emerging Indian data protection requirements.
12. Children's Data
Our platform is intended for professional use and is not directed to children under 18. If you believe a child has provided personal data to us, please contact us and we will take appropriate action.
13. Changes to this Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, operational, or product changes. Any updates will be posted on this page with a revised "Last updated" date.
14. Contact and Grievance
For privacy requests, complaints, or data rights inquiries:
- General Support: contact@jurisiq.in
- Response timeline: We aim to acknowledge privacy requests within 7 business days.
15. Related Policies
Please also review our Terms of Service and any future Cookie or Data Processing policy pages published on this website.